Privacy Policy

TOTIUM Pty Ltd (ABN 28 631 416 772) (TOTIUM we, our, us) are committed to protecting your privacy.

This privacy policy sets out how we handle your personal and sensitive information. In particular, this privacy policy sets out how we will handle any personal information that is disclosed, collected or otherwise handled in connection with the TOTIUM website www.totium.net, the platforms on that website (together, the Website) and in all TOTIUM products (TEC - The Exec Check, TOC - The Onsite Clinic and TLC - The Life Check).

This privacy policy may change from time to time and it is therefore important that you review it regularly.

What personal information do we collect?

The personal information we collect about you may include, but is not limited to:

  • your name, phone number, date of birth and age, gender and email address and account credentials;

  • your home or other address;

  • general information about the type of work you perform;

  • information about where you were born; and

  • any other personal information that you provide to us either directly or indirectly when using the Website, our booking systems or within our online health assessment surveys.

We do not hold or collect any payment information.

What sensitive information do we collect?

Sensitive information is a special subset of personal information under the Privacy Act and is subject to more stringent protections than are otherwise afforded to personal information. Sensitive information includes health information, such as information about your weight or blood pressure, and information about your racial or ethnic origin. We will collect your health information and information about your racial or ethnic origin when you use the services we make available via the Website and throughout our products.

How do we collect your personal information?

We will collect personal information directly from you wherever it is reasonable and practical to do so.  We may collect personal information from you via your use and access of the TOTIUM suite of products and through the Website, including during your registration as a client / patient user.

Why do we collect your personal information?

We collect your personal information for a variety of reasons including those listed below:

  • to help us provide you with recommendations for improving your health;

  • to help us provide you with recommendations on health-related resources that might be of benefit to you;

  • to assess the performance of the Website and to improve the services we provide; or

  • to process and respond to a complaint or request you may make.

Who may we disclose your personal information to?

We may disclose your personal information to various third parties. These third parties may include:

  • our lawyers and professional advisors as required; or

  • third party service providers, such as third party mailing service providers.

We will not disclose your health-related information unless required to do so by law. However, we may disclose health related information on a de-identified and aggregated basis to your employers and for medical research purposes.

We will not disclose your personal information outside of Australia.

What if we can’t collect your personal information?

If you do not provide us with the personal information we need, you may not be able to use all the features of the Website nor participate in our services.

Direct marketing

We may provide you with electronic marketing messages from time to time.  You may opt out of receiving electronic messages from us at any time by contacting our Privacy Officer via the contact details at the bottom of this privacy policy or by using the opt out mechanism included in our electronic marketing messages.

Access and correction of personal information

We take reasonable steps to ensure that the personal information we handle is accurate, complete and up-to-date. If you become aware of any errors in your personal information or, if you change your personal information, please let us know. 

You can request access to any personal information we hold about you at any time.  From time to time, we may need to reject your request to access personal information we hold about you, if we believe it to be necessary and to the extent allowed by law. To request access to any personal information that we may hold about you, please contact our Privacy Officer using the contact details at the bottom of this privacy policy.  Depending on your request and where permitted by law, we may charge a small fee for complying with your request.

You may request us to amend any personal information we hold about you which you believe to be inaccurate, incomplete or out of date. To request an amendment to any personal information that we hold about you, please contact our Privacy Officer using the contact details at the bottom of this privacy policy. If we do not agree to amend your personal information, you may request that we make a note of your requested correction with the information we hold about you.

If we are unable to, or if we are unwilling to provide you with access to any of your personal information, or to correct any of your personal information, we will provide you with our reasons.

You may also contact our Privacy Officer if you wish to obtain further information regarding our privacy practices and the way we handle your personal information. 

For more information regarding privacy you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au

Complaints

If you have a complaint regarding our handling of your personal information or concerning our privacy practices, you may file a complaint with our Privacy Officer using the contact details set out at the bottom of this privacy policy. Our Privacy Officer will confirm receipt of your complaint.  If our Privacy Officer believes an investigation is necessary, we will open an investigation into your complaint. Our Privacy Officer may need to contact you to request further details of your complaint. If an investigation has been opened following a complaint made by you, our Privacy Officer will contact you with the result of that complaint as soon as possible.  

Cookies

Our website may use ‘cookies’ from time to time. Cookies could be used to collect personal information. A cookie is a small file that is stored on your device by a website. Cookies contain information which is readable by the website that issued the cookie to you and is commonly used to remember your details and preferences when you return to that website. Your web browser can be configured to reject cookies.  If you set up your web browser to reject cookies certain functions of our website may become unavailable to you.

Contact us

If you have any questions about this privacy policy, our privacy practices or if you would like to request access to or correction of any personal information we may hold about you, please contact our Privacy Officer:

Email: privacyofficer@totium.net

Phone: 1300 19 20 10

Address:

Privacy Officer - TOTIUM.

PO Box Q 1133, QVB, NSW 1230.

Policy version:

This privacy policy v2.0 was last updated on 21.11.2018.